SensorsCall Support

Frequently Asked Questions

What is CareAlert?

A device with an accompanying app that lets you know your parents are Ok, without having to be there. You can talk to them even without a phone, Reminders can be setup or scheduled in your own voice. It also serves as a nightlight and in the event of a power outage, can be used as a flashlight.

Who created CareAlert?

Sensorscall, based in Atlanta, Georgia.

Why should we use CareAlert?

It gives caregivers peace of mind and comfort to seniors to let them know that somebody is caring for them.

What are the important features available?

CareAlert informs you that your parents are up and about. It also allows you to talk to them hands-free, It also serves as an audio reminder mechanism. For example, you can set medication reminders in your voice and so much more. Through Over The Air update, new features will be added.

What colors are available?

CareAlert comes in white currently.

Does it come in different sizes?

We offer it one size, compact, and convenient enough to plug into an outlet.

Is it comfortable/attractive and discreet?

Yes. People will think it’s just a stylish nightlight.

How many CareAlerts should I get?

We recommend three, to cover important rooms in the house to monitor activity. You can plug one into the bedroom, another in the bathroom and one in the kitchen.

What is the uniqueness of the technology?

It gets smarter over time, is unobtrusive, and protects the privacy of seniors. No camera or audio recorder required.

What is the battery life? Hours of continuous use? How to charge?

There are no batteries required. CareAlert simply plugs in to any electrical outlet. In the event of a power outage, CareAlert can be used as a nightlight or emergency backup light or flashlight.

What are the dimensions and weight?

CareAlert is about is about 2 by 1 ½ by 4 inch weighs 6 Oz

How does it work?

To start, simply plug in CareAlert to a location outlet. It takes a week to learn daily habits and routines through its multiple sensors. With the wellness dashboard, it can then report on anomalies and send you notifications.

What kind of sensors are you using?

Eight sensors for air quality, light, sound, motion, temp, humidity, pressure and vibration.

Will there be updates to it in the future?

Yes, through over the air periodic updates for security software bugs and new features.

How does it integrate with other connected devices?

Via WiFi and Bluetooth

Will CareAlert work outside of the U.S?

It will require a prong adapter that you’ll have to purchase in your respective countries. CareAlert will ship with US-style prongs.

Where can I use it?

CareAlert was designed and developed specifically for in-home use.

Is it safe?


Does CareAlert have industry certifications?

We have obtained FCC and CE certifications.

How is my privacy protected?

We use end-to-end encryption.

How secure is it?

Very secure. We’ve ensured data safety and privacy by not storing or sharing any data.

Can someone watch or listen to me?


Does CareAlert have an app?

Yes, and it will be compatible with IOS and Android.

When will the app be available?

It is available now for download from the App Store and Google Play. However, the app will only be functional after it is synced with the CareAlert device.

How does the device connect to the app?

An Internet connection is required to connect and sync CareAlert to the app.

What can we expect from the app?

After pairing and syncing, you can access and set up the Wellness Dashboard and notifications, as well as call CareAlert and set up timed voice reminders.

How do I control it?

Through the app.

I'm interested in a distribution partnership. Who can I contact?

We happily welcome all inquiries at

If I have other questions, who should I contact?

Press and Investment: Support:

Can CareAlert detect falls?

At this time no. It detects and alerts periods of inactivity when activity is expected. A longer than normal shower can trigger an alert that could be indicative of a fall. In addition, CareAlert’s accelerometer can report unusual floor movement, by picking up motion on the floor and wall.